Sonos > Fastest way to report a defective Sonos product.

Dutch helpdesk for product support and/or reporting a defective product (within 2 years):

0800 555 1234 (free of charge) 
Mon - Fri 10:00 - 18:00

Or contact us via Live-chat

Free support and 5 year warranty from Wifimedia:

026-8200215

You can reach us from Tuesday to Friday from 10:00 to 18:00. On Saturday you can reach us from 10:00 to 17:00, however, we can not provide technical support then.

You can also email the support department to ask questions: [e-mail]

Wifimedia gives, besides the standard 2 year warranty, 3 years extra warranty on Sonos products bought after 01-10-2014.

To report a defective product that is outside of Sonos' 2-year warranty, use the Wifimedia return form.

100 day money back guarantee:

100-day money back guarantee: You may wish to return the Sonos products you ordered to us after receiving them. You may do so no later than 100 days after receipt of the order. Wifimedia will then credit the purchase value of products within 10 days if the products and packaging are returned in the same condition as they were when delivered. Products may be removed from their packaging, but must be returned as new, in undamaged packaging (equivalent to the original packaging) and complete with all accessories. To register, use the Wifimedia return form.